FAQ

As a wholesale distributor, we sell to other businesses in the kitchen and cabinet industry.

To have an account with payment terms you must provide your registered business information and are subject to a credit check. An application can be requested for you to fill out this information. Once you submit the completed application, we will notify you if an account will be created for your business. At this point you are subject to payment upfront until approval for terms is given. Typical terms are 30 days from date of purchase and all outstanding amounts are subject to a 2% fee over 30 days.

Any account holder with payment terms, can return stocked product within 15 days of purchase, for credit. To do so you must have a Returned Material Authorization (RMA). Contact our office if you have product for return and we will provide the RMA. RMAs are typically issued within 72 hours of the request. Once you have a RMA you simply attach it to the product and return the product to us. Customers without an account and/or payment terms, accepts final sale term at time of purchase.

All our products have a limited lifetime warranty that can be redeemed through Kipco Limited. You must present original copy of receipt for eligibility and a RMA. Freight charges may apply.

Our service desk, order pick up and showroom is open Monday – Thursday from 8:00 am to 5:00 and Friday from 8:00 am to 3:00 pm. These hours are subject to change without notice. Warehouse hours vary. Please call ahead to ensure your order is ready or to place a new order. Please call 519-741-9622 for sales or service inquiries or email orders@kipco.com.

Delivery is available 5 days a week for a nominal fee. Call for a quote. We offer pick up service during regular business hours Monday to Friday.

Accounts will become inactive if no activity has been recorded for 6 months or more. In order to resume your purchasing terms you must meet these requirements; have current and accurate information on file. have no overdue balances and have resumed activity. Other requirements may be stated or changed at any time with notice to the account holder.

Call or email us with the part number, manufacturer and your contact information. We will provide you a quote and once payment is made the order will be placed. You will be notified when it is ready for pick up.

Please contact us before you scheduled delivery or pick up time to make any changes. At that point we are able to adjust any stock items you have ordered. If notice is not given the order can be processed as is and return or re-stocking charges may apply. If additional items are requested without notice a new order will be created.

Yes, most times we are able to get you a display or sample item at minimal or no charge. Complete units or sets of products are offered at a discount from many of our suppliers. Please ask us for a form. Simply complete the form and we can request a discount for a certain item. Please note, discounts are only given after product is paid for in full and all supplier requirements are met. Typically a request can take 2 to 6 weeks to issue a credit.

In the interest of protecting our customers and their exclusive pricing, we do not disclose or offer pricing to their clients. As well we do not allow your clients to make inquiries or purchases on your account.